Last updated: [Date]
Thank you for shopping at [Your Company Name]. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, we invite you to review our policy on refunds and returns.
Policy Overview
You can return or exchange your purchase for a refund or replacement within 03 days of receipt, provided that the item is in its original condition and packaging. Some products may be subject to different return or exchange policies, which will be clearly noted on the product page.
Conditions
To be eligible for a return or exchange, please ensure that:
- The product was purchased in the last [Number of Days] days.
- The product is in its original packaging and condition, unworn, unwashed, and undamaged.
- You have the receipt, order confirmation, or proof of purchase from [Your Company Name].
- Products are returned complete with all tags, accessories, and free gifts received with the purchase.
Non-returnable Items
Please note that certain items cannot be returned or exchanged unless faulty or not as described, including:
- Sale items
- Underwear and swimwear for hygienic reasons
- Earrings for hygienic reasons
Return Process
To initiate a return or exchange, please follow these steps:
- Contact us at [Your Contact Information] to obtain a Return Merchandise Authorization (RMA) number.
- Send the item to the following address, including the RMA number and proof of purchase:[Your Return Address]
- We recommend that you use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned product.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days] days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Your Contact Information] and send your item to our return address.
Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [Your Email Address]
- By phone: [Your Phone Number]